Webinar Information for Attendees

System requirements

TCANZ is using the Citrix GoToWebinar software to host our webinars. To attend a TCANZ webinar you will need:

• Headphones or loudspeakers to hear the webinar broadcast. A microphone is optional for use in spoken question/answer sessions.
• Required: Windows® 7, Vista, XP or 2003 Server
• Macintosh®-based attendees: Required: Mac OS® X 10.4.11 (Tiger®) or newer
• Required: Internet Explorer® 7.0 or newer, Mozilla® Firefox® 3.0 or newer or Google™ Chrome™ 5.0 or newer (JavaScript™ and Java™ enabled)
• Required: Internet connection, with cable modem, DSL or better recommended
• Recommended: Minimum of Pentium® class 1GHz CPU with 512 MB of RAM (2 GB of RAM for Windows® Vista).

Note: Apple iPads are supported by the GoToWebinar system but cannot access some features such as surveys/polls.

Browser add-in

When you first access the webinar system, your computer will automatically download and install a small add-in for your browser. If your computer cannot do this due to security settings, you may have problems accessing the webinar. The download may take several minutes, depending on the speed of your internet connection.

Registering for the webinar

TCANZ webinar registration consists of two stages:

1. Registering (and paying) for your place on the webinar. Please register and make your payment by using the TCANZ website Register for Webinar button. This button is provided on the page that provides full details of the webinar. When we receive your registration payment, we will send you a confirmation email. The email contains a link to the GoToWebinar system, where you can complete your registration.
2. Completing your registration on the GoToWebinar system by entering your name, email address and other optional information. Once you have completed the registration process, the GoToWebinar system will send you an email with a link to the webinar itself, which you can use to access the webinar at the scheduled time. You can also use the same link to access any pre-webinar test sessions that may also be scheduled.

Joining the webinar

To join the webinar, follow the link in the GoToWebinar confirmation email a few minutes before the scheduled start time.

Please follow any on-screen instructions to set up your browser and launch the webinar software.  If the webinar presentation has not yet started, you will then see the waiting room screen, which looks similar to this:

If the presentation has already started, you will see the presenter's desktop or their slide show.

During the webinar 

When the webinar starts you will be given access to the control panel, which looks similar to this:

The main control panel will auto-hide after a few seconds, leaving the small left-hand panel displayed. Use the Hide/show control panel to re-display the main control panel.

You can use the Raise hand button to signal the webinar organiser that you have a question or require assistance.

If you have a question, type it in the question pane and click Send. The question will be sent to the webinar organiser, who will pass it on to the presenter at a suitable time. Questions may be held until the question and answer session towards the end of the webinar. 

When you join the webinar, input from your microphone is automatically muted to avoid distracting noises being picked up. However, the organiser can un-mute your microphone if required during a question and answer session. If your microphone has been unmuted, your copy of the control panel will show a small green microphone icon.

Leaving the webinar

You can leave the webinar at any time by closing the webinar display window or by using the Exit option in the File menu on the control panel.